Privacy Policy for SingNova
Last Updated: September 10, 2026
Welcome to SingNova (website accessible at https://www.singnova.net). SingNova ("we", "us", "our") is committed to fully protecting your privacy and securing all personal and sensitive data you share with us when browsing our website, subscribing to updates, participating in our Kickstarter crowdfunding campaign, purchasing or using our SingNova AI Power Studio desktop AI workstation, and contacting our customer support.
This Privacy Policy explains what information we collect, how we use, store, share and protect your data, your legal privacy rights under the EU GDPR, California CCPA/CPRA and other global data protection laws, and how you can reach us with privacy inquiries. By accessing our website, signing up for launch alerts, backing our crowdfunding project or using our products, you acknowledge you have read, understood and agreed to the terms below.
1. Information We Collect
We separate collected data into website & marketing data (collected via our crowdfunding site) and product data (generated when you operate the SingNova AI Power Studio workstation).
1.1 Voluntarily Provided Personal Identifiable Information (Website)
We collect data you actively submit:
Contact details: email address for launch alerts, campaign notifications, exclusive backer discounts and support tickets; your full name, shipping address and phone number when backing our Kickstarter campaign or placing orders.
Inquiry content: any messages, questions, feedback or support requests sent to info@nanyang-singtech.com.
Account & transaction data: crowdfunding pledge amounts, order records and delivery preferences provided to Kickstarter or our checkout tools.
1.2 Automatically Collected Device & Website Usage Data
Via cookies, pixel trackers, server logs and analytics tools, we passively gather:
Device identifiers: IP address, browser model & version, operating system, screen resolution, unique device tag.
Behavioral metrics: pages viewed, click paths, time spent on site, referral source, download actions, form submission status.
Technical metadata: session timestamps, cookie consent preferences, network connection type.
1.3 SingNova AI Power Studio Product Data
This section covers data generated when you use our desktop AI workstation:
Local AI Processing Data. Your prompts, files, models and inference workloads are processed and stored locally on your workstation by default. We do not upload, access or retain your AI workloads, training data or generated content on our servers.
Local Device Logs. System diagnostics and usage logs (performance records, error reports, update history) are stored on-device by default. We do not extract or analyze these logs for marketing purposes.
Device Configuration Data. Network settings, system preferences and user profiles are saved locally on your workstation. Your network credentials are never transmitted to or stored on SingNova's servers.
Performance Telemetry (Opt-in Only). You may voluntarily opt in to send anonymized, aggregate performance data (compute utilization, thermal metrics, system stability feedback) to our R&D team for product optimization. No personal or identifying markers are attached to this telemetry, and you may withdraw at any time.
1.4 Anonymous Aggregate Data
We may compile de-identified, aggregated usage statistics that cannot be linked back to any single individual for market research and product improvement. This data does not qualify as personal information under global privacy laws.
2. Legal Bases for Data Processing (GDPR Compliance)
For users residing in the European Economic Area (EEA), United Kingdom or Switzerland, we process your personal data under these lawful grounds:
Consent: sending marketing emails, collecting analytics cookies, sharing anonymized device telemetry — you may withdraw consent at any time with no penalty.
Performance of Contract: fulfill crowdfunding orders, process shipping, deliver customer support, and provide the product functionality promised in our campaign listing.
Legitimate Interests: website traffic optimization, fraud prevention, security audits, product R&D improvements, responding to legal official requests, provided these interests do not override your privacy rights.
Legal Obligation: retain transaction records to comply with tax, consumer protection and cross-border trade regulatory requirements.
3. How We Use Your Collected Information
We only utilize your data for disclosed, limited purposes and will never repurpose data without obtaining new explicit consent:
Campaign & Marketing Communications. Deliver updates on the SingNova Kickstarter launch, early-bird discounts, product upgrades and new feature releases. You can opt out of marketing emails via the unsubscribe link included in every newsletter.
Customer Support & Order Fulfillment. Reply to your support inquiries via info@nanyang-singtech.com, process crowdfunding pledges, arrange product delivery, handle returns, warranty claims and hardware troubleshooting.
Website & Product Optimization. Analyze anonymous site traffic to improve page layout, loading speed and user experience; use opt-in aggregate workstation telemetry to refine our compute scheduling, thermal management and model compatibility.
Security & Fraud Mitigation. Detect fake accounts, fraudulent crowdfunding pledges and unauthorized website access attempts to protect SingNova and all our users.
Legal & Compliance Requirements. Retain transaction records for tax audits, respond to valid government legal subpoenas, enforce our website Terms of Service and protect our intellectual property.
Core Product Functionality. Enable local AI compute, system updates and on-device identity verification — your workloads are processed locally and never repurposed.
4. Data Retention Periods
We only store personal data for as long as necessary to complete the purpose for which it was collected:
Marketing contact data (email): retained until you unsubscribe or submit a deletion request.
Crowdfunding order & shipping records: stored for 7 years to meet international tax and consumer warranty legal requirements.
Website cookie & analytics data: anonymous session logs retained for 12 months; identifiable visitor data purged after 90 days.
Workstation local data: stored on your hardware only, until you manually delete it.
5. Third-Party Services and Platforms
Our website may interact with third-party platforms, including: Crowdfunding Platforms: we use Kickstarter to host our campaign; when you participate, their privacy policy also applies. Website Hosting: our site is served via third-party hosting providers that collect data necessary for site stability and performance. Marketing Tools: we use third-party email service providers to manage our subscriptions.
6. Cookies and Tracking
We use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect your ability to use certain features of the site.
7. Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
8. Your Rights (GDPR/CCPA Compliance)
Depending on your location, you may have the following rights: the right to access, update, or delete the information we have on you; the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails; the right to request that we restrict the processing of your personal information.
9. Children's Privacy
Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
SingNova reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@nanyang-singtech.com Phone: +86 18811728938 Address: 71 Nanyang Drive, #2M-07, NTU Innovation Centre, Singapore 638075